Frequently asked questions 

Online coaching and e-therapy are live video consultations conducted using your web browser. Like in-person or face-to-face sessions, the only difference is that you attend the sessions from a location of your choice, as long as it is a quiet and private space and you have a computer, tablet or smart phone and an internet connection. For security and confidentiality reasons, you are advised against using third party devices.

You can have online coaching or e-therapy in three easy steps:

1. Book your appointment
2. Receive the confirmation
3. Start your consultation

You can access online coaching or e-therapy using web browers Google Chrome, Mozilla Firefox and Safari.

Sessions are conducted via Zoom, Microsoft Teams or Google Meet. You are advised to confirm your preference prior to the session.

Consultations are secured by privacy safeguards and encryption protocols as provided by Zoom, Microsoft Teams and Google Workspace.

The quality of the video connection is determined by the quality of your webcam and your internet speed. It is recommended you use headphones with a microphone to help ensure good audio quality. To avoid incurring excessive data usage and charges from your service provider, in particular when using roaming services, consider using secure Wi-Fi.

You can pay securely using Stripe or bank transfer.

Coaching sessions are 30 minutes or 50 minutes long. Counselling or psychotherapy session are 50 minutes long.

Other durations can be discussed and agreed.

The initial introductory 20-minute call is free. This allows us to connect, learn a little about each other, and your needs and goals.

A 30 minute online coaching session for individuals is USD120. A 50 minute online coaching or counselling session is USD190.

Other pricing options are available; please get in touch to learn more.

If you cannot make an appointment, you have the option to:

• Reschedule your appointment with 48 hours’ notice.

• Re-book a session at a later date. The credit is valid for 30 days from payment.

• Regrettably, cancellations with less than 48 hours’ notice will not be refunded or credited.

The key difference is the focus of the work. Therapy, or counselling, focuses on mental health and emotional healing. Therapy focuses the past and the present, and aims to help clients explore and understand what is driving problematic behaviours and thoughts. Therapy tends to be longer-term and treatment modalities vary according to the issues diagnosed. Coaching focuses on setting and achieving personal or professional goals. Coaching is forward-looking with the aim of helping clients get ‘unstuck’. Coaching sessions are more structured and focused on action, progress and results.

▪ Acceptance and Commitment Therapy (ACT) helps clients increase their own acceptance of certain subjective experiences, including emotion, thoughts, beliefs and sensations. Through acceptance, ACT can promote desired behavioral change that will lead to improved quality of life.

▪ Cognitive Behavioral Therapy (CBT) is used to help clients gain insight into patterns of thinking, information processing and decision-making. CBT can promote development of self-awareness and move clients toward desired change and problem resolution. CBT is effective for treatment of various conditions including anxiety, mood, low self-esteem.

▪ Solution Focused Therapy (SFT) is goal-oriented and centers on what clients want to achieve through therapy. SFT helps clients focus on the present or the future rather than on the past in order to achieve their therapeutic outcomes, although certain aspects of the past may be addressed in relation to how it may be impacting the present.

▪ Motivational Interviewing (MI) is a more of a therapeutic approach than a form of therapy. MI is a person-centered counselling style used to help clients activate their motivation for change. MI focuses on the present and helps increase the client’s awareness of potential problems, consequences and risks associated with particular behaviours that are inconsistent with their goals.

Whether you are coming to Greenstone for coaching or therapy, providing you with a confidential and secure environment to share your personal thoughts and feelings and ensuring the safety of your information is of highest priority. None of the sessions are recorded and any session notes taken are strictly for coaching or therapeutic purposes and securely stored. What is shared between you and your coach or therapist stays private and confidential. However, there are rare circumstances when there is legal obligation to provide information to a third party. These include situations usually related to harm (to self or other) or criminal activity. If these situations were to arise, you will first be informed.

If you need medical help, please get in touch with your GP or local hospital. If you are in distress or are in urgent need of support, please contact your local Emergency Services or Samaritans.